Returns & Exchanges

Carolwoodboutique's sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances, if an item is damaged as a results of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange, items mailed back for exchange must be unworn, undamaged, and in their original packaging.

Carolwoodboutique reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. If you encounter an issue with your purchase please reach out at

You're probably happy to know that we can offer exchanges under certain circumstances but still disappointed that we don't offer any returns. Let us explain why.

 We are a small business, a very small business that makes many of our products to order. we typically don't make a product until someone order it. so when you place an order, we are making it specifically for you.

 Each time we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges and we choose not to accept returns because it is simply not cost effective for our business, work on new collections and directions for our brand this is the only feasible choice.

 Thank you for taking the time to read about our policy and our business. We hope it offers answers to your question and improves your online shopping experience with us. As always, please reach out if you have any jewelry questions. We are here for you.